/  Compliance
Click on the drop-down button to learn about KBI’s compliance activities.
01 Financial Services Guide

Download a copy of our Financial Services Guide below.

02 Privacy Policy

For our full Privacy Policy, please see here.

03 Standard Services

To view our Standard Services, please click the link below.

04 Insurance Brokers Code of Practice

KBI Group Pty Ltd subscribes to the Insurance Brokers Code of Practice. The Insurance Brokers Code of Practice promotes good relations between its members and their clients, insurers and others involved in the insurance industry and describes standards of good practice and the level of service to be expected from Members. Click below to read the Insurance Brokers Code of Practice.

05 Complaints

Clients not satisfied with our services should contact the Director at KBI Group Pty Ltd at the contact details on this website. We are also members of the Australian Financial Complaints Authority (AFCA), a free consumer service. Further information is available from this office, or contact AFCA directly on 1800 931 678 or visit

If an issue has not been resolved to your satisfaction, you can lodge a complaint with the Australian Financial Complaints Authority, or AFCA. AFCA provides fair and independent financial services complaint resolution that is free to consumers.

Telephone: 1800 931 678 (free call)
In writing to: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001

06 General Advice Warning for Retail Clients

Retail clients are individuals or those purchasing an insurance product for use in connection with a small business where the product is a designated retail product (eg motor vehicle, home buildings, home contents, personal and domestic property, sickness and accident and travel insurance). All other clients are wholesale clients. General advice on this website has been prepared without taking into account your objectives, financial situation or needs. Before acting on the advice, please consider its appropriateness. You should also consider our disclosure documents, which include our Financial Services Guide and Product Disclosure Statements for some products.

07 Target Market Determinations

This page provides links to the Target Market Determination documents & reporting details of Steadfast’s key partners.

This webpage has been prepared without taking into account your objectives‚ financial situation or needs. Before making a decision to buy insurance, you should  consider whether it is appropriate for your specific circumstances and read the relevant Product Disclosure Statement (PDS) and Target Market Determination (TMD). A copy of the PDS and TMD can be obtained by following the links to the relevant insurer, underwriting agent or premium funder.