01 Financial Services Guide
Download a copy of our Financial Services Guide below.
03 Insurance Brokers Code of Practice
KBI Group Pty Ltd subscribes to the Insurance Brokers Code of Practice. The Insurance Brokers Code of Practice promotes good relations between its members and their clients, insurers and others involved in the insurance industry and describes standards of good practice and the level of service to be expected from Members. Click below to read the Insurance Brokers Code of Practice.
Clients not satisfied with our services should contact the Director at KBI Group Pty Ltd at the contact details on this website. We are also members of the Financial Ombudsman Service Australia (FOS), a free consumer service. Further information is available from this office, or contact FOS directly on 1800 367 287 or visit www.fos.org.au.
If an issue has not been resolved to your satisfaction, you can lodge a complaint with the Australian Financial Complaints Authority, or AFCA. AFCA provides fair and independent financial services complaint resolution that is free to consumers.
05 General Advice Warning for Retail Clients
Retail clients are individuals or those purchasing an insurance product for use in connection with a small business where the product is a designated retail product (eg motor vehicle, home buildings, home contents, personal and domestic property, sickness and accident and travel insurance). All other clients are wholesale clients. General advice on this website has been prepared without taking into account your objectives, financial situation or needs. Before acting on the advice, please consider its appropriateness. You should also consider our disclosure documents, which include our Financial Services Guide and Product Disclosure Statements for some products.